Terms & Conditions

Please read these terms and conditions before signing your contract.

Contact Hours

As a general rule, I do not offer dedicated on-site contact hours. My experience suggests that this is not an efficient use of either my time or yours. Unless mutually agreed, I do not promise to be available after business hours or on weekends (please see 'Urgency Loading' below for more information).

Meetings & Travel Time

Meetings and travel time will be billed at $45/hour.


I undertake to bill the proposed fee, which will only be varied if additional work is requested, a change in scope of work occurs, or the project is cancelled.

Alterations due to the change in brief or scope of the work must be paid for and will be costed as a separate fee exercise from the original work quoted. Where alterations are required because of incorrect work by me, no charges will be made for the changes.


All care will be taken to complete the work according to your deadlines. Of course, my ability to complete the service on time is subject to receiving the essential information and feedback. If this isn't possible, we can discuss changes to our schedule and a new completion time.

Urgency Loading

If I am required to work overnight or on a weekend/Public Holiday, a surcharge of up to 100% of the original fee can be charged. This applies where you have requested me to do so, briefing material or feedback has not been received in time, or changes require a delay to my work but where the original deadline must be adhered to. Of course, where overtime work is required because I have caused delay, no surcharge shall apply and I'll pay for my own coffee.


You undertake to pay my invoice(s) according to the terms of your credit (generally 7 days unless otherwise agreed) and after the satisfactory completion of work. Where work is to be produced in stages, each stage will be invoiced when it is completed and payment will occur according to the terms on the invoice. I generally require a 50% deposit before I start.


Where a project is terminated by you, I shall apply my charges equal to the value of work done. I reserve the right to withdraw my professional services at any stage and will not be liable for any claim for consequential damages.

Retainer contracts require at least two weeks' notice of cancellation.

Limitations of Remedies and Liability

In no event will I, nor my direct or indirect suppliers, be liable for any damages whatsoever including, but not limited to, direct, indirect, special, incidental or consequential damages or other pecuniary loss arising out of the use of or inability to use the material, even if I have been advised of the possibility of such damages. In particular, I am not responsible for any costs including, without limitation, loss of business profits, business interruption, loss of business information, the cost of recovering such information, the cost of substitute material, or claims by third parties. In no case shall my liability exceed the amount of the license fee actually paid by the client.


This Agreement shall be governed by the laws of the State of Queensland, Australia. If you have any questions concerning this Agreement, please email me.